Product Lead
He oversees the whole flow; which screen opens first, which one opens later, all decisions come here
The goal is one: karikya App should be understandable in two tabs so new users can follow the path in 3 minutes
UI Designer
This person understands what is easy to read on Dhaka's small screens to large screens; readability should be comfortable everywhere
Works with buttons, colors, and whitespace, so the karikya Login screen doesn't feel crowded
Support Specialist
If questions come at night, he is the first to respond; when asked about bKash, Nagad or Rocket, he keeps the answers clear
If the same question is asked repeatedly, it's noted and later added to the guide
Quality Tester
They open each update to check 574+ titles, menus, and screen changes for any broken parts
Maintaining 99.5% uptime is a big part of their job; small bugs must be found first